RETURNS & EXCHANGES OVERVIEW

Every Maison NYNE piece is made in a limited run of natural fibres — cut, finished and inspected before it reaches you. Because of this, all sales are final.

We do not offer returns or refunds. We offer one size exchange per order, and we take full responsibility if your order arrives damaged or incorrect.

SIZE EXCHANGE

If your piece does not fit, we will exchange it for a different size of the same article — subject to availability, as each style is produced in limited quantity.

TO REQUEST AN EXCHANGE:

1. Write to us at info@maisonnyne.com within 7 days of delivery, with your order number and the size you need.
2. Our team will confirm within 2 business days whether the size is available. If it is, we share the return address. If it is not, an exchange will not be possible — nothing ships until availability is confirmed.
3. Ship the piece back to us at your cost. Once it arrives and passes inspection, your new size is dispatched.

CONDITIONS:

• One exchange per order. The exchanged piece cannot be exchanged again.
• Exchanges are for size only, on the same article. We do not exchange for a different style or colour.
• Pieces must be unworn, unwashed, unaltered and free of perfume, makeup or any signs of wear, with all tags attached and in original packaging.
• Requests made after 7 days of delivery cannot be accepted.
• Exchanges are subject to availability. As each style is produced in limited quantity, we will confirm whether your size is available before you ship anything back. If the requested size is unavailable, an exchange will not be possible.

EXCHANGE SHIPPING:

• The cost of shipping the piece back to our atelier is borne by the customer, for all orders.
• Within India — once your piece reaches us and passes inspection, we dispatch the new size at no additional charge.
• International — all shipping costs for the exchange, in both directions, along with any duties or taxes arising from it, are borne by the customer.
• We recommend a tracked, insured service. The piece remains your responsibility until it reaches us.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Inspect your order on arrival. If your piece arrives damaged, has a genuine manufacturing defect, or is not the article you ordered, we will make it right.

Write to us at info@maisonnyne.com within 48 hours of delivery with your order number, photographs of the piece and packaging, and — where possible — an unboxing video. Our team will respond within 2 business days.

Once verified, we will offer a replacement of the same article, or where a replacement is not possible, a full refund to your original payment method — including shipping. Refunds are processed within 7–10 business days of confirmation.

If your package arrives opened or tampered with, do not accept it. Refuse the delivery and write to us immediately.

NOT ELIGIBLE

• Pieces worn, washed, altered, or showing any signs of use
• Pieces without original tags and packaging
• Requests made after the stated windows
• Sale or archive pieces — these are final, with no exchange
• Variations inherent to natural fibres and small-batch production — slight differences in weave, texture or print placement are the nature of the piece, not defects

Every returned piece is inspected on arrival. Eligibility is determined at our sole discretion, and pieces that do not meet the conditions above will be shipped back to the customer.

CONTACT

info@maisonnyne.com
Monday to Friday, 10:00–18:00 IST
We respond within 1 business day.